ING Consulting
Data AnalystDelivered enterprise automation, predictive analytics, and data pipeline solutions across 13 total entities—including 9 educational institutions (partnered with London Metropolitan, Wolverhampton, and Pokhara Universities) and 4 corporate subsidiaries (Innovate Tech, Vairav Tech, ING Consulting, ING Skills).
- System Automation: built and deployed an automated student feedback system handling 10,000+ submissions, cutting response time from 5s to under 50ms (100x faster) across 10 institutions via a multi-layer caching architecture.
- Demand Forecasting: built demand forecasting models for admissions and business operations to support capacity planning.
- Reporting Automation: automated cross-college reporting pipelines for enrollment and satisfaction KPIs, eliminating 8+ hours of manual reporting per week.
- Process Automation: built a PAT (Personal Academic Tutor) management system automating supervisor routing and feedback collection across all campuses, eliminating manual coordination.
- Budget Automation: built a budget automation system that consolidates monthly expense data across 10 colleges and flags budget anomalies.
- HR Payroll Repo: built a repository for the complete calculation and audit of staff salary, including a visual dashboard.